TRAINING THURSDAY: Critical Elements of Customer Service

https://youtu.be/CuLPcPpLOQY Kerry and Jordan discuss ICBA Training's brand new Customer Service live webinar. --- Sign up at https://icba.simplesignup.ca/en/7409/index.php?m=eventSummary All ICBA courses at http://icba.ca/courses --- While many companies promise to...

Follow ICBA on Facebook

Don't risk messing up a job -- take the time to call or click and double check what's underground.Click bc1c.ca or phone BC 1 Call at 1.800.474.6886 at least three working days before you dig.Stay safe, work safe, make the call. #nationaldigsafemonth ... See MoreSee Less
View on Facebook
The best in plan room technology, all geared for mobile, with all the latest tenders and bid opportunities, and at the lowest price point you can get in BC.Give it a shot -- ICBA members get a 1-month free trial. What do you have to lose?www.icba.ca/ccpi for details. ... See MoreSee Less
View on Facebook
TRAINING THURSDAY: Critical Elements of Customer ServiceKerry and Jordan discuss ICBA Training’s brand new Customer Service live webinar.Sign up at icba.simplesignup.ca/en/7409/index.php?m=eventSummaryAll ICBA courses at icba.ca/coursesWhile many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This virtual, live instructor lead workshop is designed for those with an existing level of customer service who wish to build their knowledge. The session focuses around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.What Will Participants Learn?– To understand what a customer service approach is– To understand how your own behavior affects the behavior of others– To demonstrate confidence and skill as a problem solver– To apply techniques to deal with difficult customers– Know how to provide excellent customer serviceWhat Topics are Covered?– What is customer service? Who are your customers?– Meeting expectations– Setting goals – Communication skills and telephone techniques– Dealing with difficult customers and people– Dealing with challenges assertively– Dealing with stress– Conducting a reflection– The first critical element: A focus on customer service– The second critical element: Procedures– The third critical element: Culture– The fourth critical element: Problem solving– The fifth critical element: Measurement– The sixth critical element: ReinforcementWho should attend: Anyone working in a customer facing role who wishes to improve their performance. This is an advanced session for those who already have basic customer service skills.Presenter: Pamela Bragg – Sarkany Management Inc. Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.Workshop Time: April 29, 2021 – 8:30 AM to 12:30 PM Pacific Standard Time (PST)Sign up at icba.simplesignup.ca/en/7409/index.php?m=eventSummaryAll ICBA courses at icba.ca/courses ... See MoreSee Less
View on Facebook
We are absolutely thrilled to celebrate the 50th anniversary of ICBA member All-West Glass, a true northern BC success story. Based in Smithers, AWG has grown into four companies: Independent Glass Distributors, AWG Northern Distribution, AWG Windows & Doors and All-West Glass.The company currently has 19 locations across northwest Canada. Automotive, residential, commercial, windows, doors, custom: if it’s glass, All-West can help. Their team now numbers more than 300 people, including 175 ticketed glaziers and/or automotive glass technicians. In 1997, after attending post secondary school in Vancouver, Laura Stanton moved home to join the business her father, Dan, had started. Having grown up in the business and working after school with odd jobs, she was already very familiar with the office. In 2015, after 44 years at the helm, Dan announced that he would be passing on the title President and responsibility of the company to Laura. Congratulations to AWG, Laura Stanton and the entire All-West team! 👏 👏 ... See MoreSee Less
View on Facebook

Tweet ICBA!

Don't risk messing up a job -- take the time to call or click and double check what's underground.

Click http://bc1c.ca or phone BC 1 Call at 1.800.474.6886 at least three working days before you dig.

Stay safe, work safe, make the call. #nationaldigsafemonth

The best in plan room technology, all geared for mobile, with all the latest tenders and bid opportunities, and at the lowest price point you can get in BC.

Give it a shot -- ICBA members get a 1-month free trial. What do you have to lose?

http://www.icba.ca/ccpi for details.

Load More...