Kerry and Jordan discuss ICBA Training's brand new Customer Service live webinar. --- Sign up at https://icba.simplesignup.ca/en/7409/index.php?m=eventSummary All ICBA courses at http://icba.ca/courses --- While many companies promise to...
IN THE NEWS: ICBA’s Chris Gardner Talks Worker Shortage on Red FM
ICBA's Chris Gardner joined RED FM 93.1 Vancouver to talk about the need for more workers in construction. Listen to the interview HERE. If you're looking for work, go to www.icba.ca/jobs to upload a resume that ICBA will circulate to our members.
#BCPOLI HOTSTOVE: Don’t Turn the Page Yet
Our Jordan Bateman and TheOrca.ca's Maclean Kay discuss the BC NDP's Throne Speech, which desperately wanted (but couldn't) to turn the page on COVID-19. https://youtu.be/IfO_HDUQy7A
IN THE NEWS: ICBA Energy Featured by EnergyNow.ca
The following first appeared on EnergyNow.ca on April 12, 2021: The Independent Contractors and Businesses Association (ICBA) has been the leading voice of British Columbia’s construction industry for over 45 years, representing more than 3,300 members and clients who...
ICBA IN THE NEWS: Construction sector bracing for ‘grey tsunami’
Excerpts from an article that ran in the April 8, 2021 edition of Business In Vancouver: Both U.S. president Joe Biden and Canadian Prime Minister Justin Trudeau have said their respective countries need to “build back better,” as hope for a post-pandemic economic...
ICBA MEMBER ALERT: WorkSafeBC Enforcing New COVID-19 Rules, With Closure Penalties
Yesterday afternoon, BC Provincial Health Officer Dr. Bonnie Henry announced new rules for workplaces that serve as a reminder to all of us to continue to be strict about our COVID-19 prevention protocols. Dr. Henry’s team and WorkSafeBC are still putting together the...
TRAINING THURSDAY: Painter and Decorator Red Seal Exam Prep
Know a painter who wants their red seal? Our Red Seal Challenge Program for Painter and Decorators is a great option - 14 weeks of after-hours education, learning everything you need to write the Red Seal exam. Kerry and Jordan are super excited about this program, as...
ICBA CONSTRUCTIVE CONVERSATIONS: Chris Gardner
Chris Gardner may have graduated with a law degree from The University of British Columbia, but it is clear from the way he discusses the construction industry that construction is his first love. Today Chris uses his law background to...
#BCPOLI HOTSTOVE: Pandemic Despair and Taxing Thin Air
Our Jordan Bateman and TheOrca.ca's Maclean Kay discuss the troubling pandemic numbers in BC, the Canucks' outbreak, and the NDP Government's plan to tax the air above small businesses. Plus NPA shenanigans and a quick shoutout to the #DewCrew....
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Despite what we hear from US-funded eco-activists, the vast, vast majority (even in BC!) of Canadians proudly support responsible resource development, and see energy as a key part of Canada's post-COVID economic recovery.![]()
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💪 81% agree that ‘natural resource development is good for Canada’ (only 13% disagree) ![]()
💪 83% agree that ‘Canada’s natural resource sector is an important contributor to the Canadian economy today’ (only 10% disagree)![]()
💪 73% of Canadians agree that ‘investment in Canada’s natural resource sector will help Canada’s post COVID-19 economic recovery’ (only 15% disagree)![]()
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#get2yes #got2yes #stick2yes
energynow.ca
Canadians see the sector as important to the economy and as an opportunity to help Canada’s post COVID-19 economic recovery DOWNLOAD THE PRESS RELEASE Vancouver BC, April 8, 2021 — A new online po...
Don't risk messing up a job -- take the time to call or click and double check what's underground.![]()
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Click bc1c.ca or phone BC 1 Call at 1.800.474.6886 at least three working days before you dig.![]()
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Stay safe, work safe, make the call. #nationaldigsafemonth
The best in plan room technology, all geared for mobile, with all the latest tenders and bid opportunities, and at the lowest price point you can get in BC.![]()
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Give it a shot -- ICBA members get a 1-month free trial. What do you have to lose?![]()
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www.icba.ca/ccpi for details.
Over in Business in Vancouver, Kirk Lapointe makes a very detailed plea to the Horgan government to provide more timely, specific information to British Columbians:![]()
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"It is taking days to receive simple responses to our questions. It is policy to deny the most basic information about the local, regional or provincial presence of COVID-19. It is basic common sense in a crisis to not have a three-day gap each week between media briefings on caseloads, hospitalizations and deaths. These briefings should provide more generous time for questions and for journalists from outside the legislative press gallery in other regions of the province.![]()
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Our access to government health experts has been cut off. Apart from the briefings by the premier, the health minister and the provincial health officer, media may deal only with communications specialists. We are having to rely more and more often on anonymous sources when we, and the province we serve, deserve on-the-record public accountability."![]()
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It's worth reading his whole piece.
B.C. government’s withholding of COVID-19 data sows harmful distrust
biv.com
An Open Letter to Premier John Horgan, Health Minister Adrian Dix and Provincial Health Officer Dr. Bonnie Henry:
TRAINING THURSDAY: Critical Elements of Customer Service![]()
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Kerry and Jordan discuss ICBA Training’s brand new Customer Service live webinar.![]()
—![]()
Sign up at icba.simplesignup.ca/en/7409/index.php?m=eventSummary![]()
All ICBA courses at icba.ca/courses![]()
—![]()
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This virtual, live instructor lead workshop is designed for those with an existing level of customer service who wish to build their knowledge. The session focuses around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.![]()
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What Will Participants Learn?![]()
– To understand what a customer service approach is![]()
– To understand how your own behavior affects the behavior of others![]()
– To demonstrate confidence and skill as a problem solver![]()
– To apply techniques to deal with difficult customers![]()
– Know how to provide excellent customer service![]()
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What Topics are Covered?![]()
– What is customer service? Who are your customers?![]()
– Meeting expectations![]()
– Setting goals – Communication skills and telephone techniques![]()
– Dealing with difficult customers and people![]()
– Dealing with challenges assertively![]()
– Dealing with stress![]()
– Conducting a reflection![]()
– The first critical element: A focus on customer service![]()
– The second critical element: Procedures![]()
– The third critical element: Culture![]()
– The fourth critical element: Problem solving![]()
– The fifth critical element: Measurement![]()
– The sixth critical element: Reinforcement![]()
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Who should attend: Anyone working in a customer facing role who wishes to improve their performance. This is an advanced session for those who already have basic customer service skills.![]()
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Presenter: Pamela Bragg – Sarkany Management Inc. Pamela Bragg is the owner of Sarkany Management Inc., a Human Resources Consulting firm, which offers a broad range of HR services. Pamela has a comprehensive background in executive level human resources and holds a Masters Certificate in Strategic Human Resources & Organizational Change.![]()
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Workshop Time: April 29, 2021 – 8:30 AM to 12:30 PM Pacific Standard Time (PST)![]()
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Sign up at icba.simplesignup.ca/en/7409/index.php?m=eventSummary![]()
All ICBA courses at icba.ca/courses
We are absolutely thrilled to celebrate the 50th anniversary of ICBA member All-West Glass, a true northern BC success story. ![]()
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Based in Smithers, AWG has grown into four companies: Independent Glass Distributors, AWG Northern Distribution, AWG Windows & Doors and All-West Glass.![]()
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The company currently has 19 locations across northwest Canada. Automotive, residential, commercial, windows, doors, custom: if it’s glass, All-West can help. Their team now numbers more than 300 people, including 175 ticketed glaziers and/or automotive glass technicians. ![]()
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In 1997, after attending post secondary school in Vancouver, Laura Stanton moved home to join the business her father, Dan, had started. Having grown up in the business and working after school with odd jobs, she was already very familiar with the office. ![]()
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In 2015, after 44 years at the helm, Dan announced that he would be passing on the title President and responsibility of the company to Laura. ![]()
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Congratulations to AWG, Laura Stanton and the entire All-West team! 👏 👏
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Don't risk messing up a job -- take the time to call or click and double check what's underground.
Click http://bc1c.ca or phone BC 1 Call at 1.800.474.6886 at least three working days before you dig.
Stay safe, work safe, make the call. #nationaldigsafemonth
The best in plan room technology, all geared for mobile, with all the latest tenders and bid opportunities, and at the lowest price point you can get in BC.
Give it a shot -- ICBA members get a 1-month free trial. What do you have to lose?
http://www.icba.ca/ccpi for details.