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TRAINING THURSDAY: Providing Exceptional Customer Service

In today’s competitive market, how do you differentiate you and your organization from others? How do you ensure that you’re adding value? Our Providing Exceptional Customer Service workshop will help you develop crucial customer service skills to build strong relationships with your clients, whether one-on-one or with a group.

You’ll also learn how to engage with the customer, and how to proactively recommend additional products and services to your client, as part of the overall service you provide.

In this seminar, you’ll learn to:

  • Develop your customer engagement and experience strategy
  • Apply effective listening skills
  • Draw out what your clients really need, and how to add value
  • Work with difficult and demanding customers
  • Build strong and lasting relationships with potential and existing clients

Through a series of hands-on workshops, you’ll build your confidence and competitive advantage to provide exceptional customer service for existing and future customers. And, earn 1 Gold Seal Credit and 7 Group A CPD Points from BC Housing!

Our next session is in Burnaby on December 6. Then, we’re bringing it to Victoria on March 5. It’s never too early to start planning for 2019!

Register for this or any of our upcoming courses at www.icba.ca/courses.

TRAINING THURSDAY: Lean for Construction – A Practical Approach

We constantly strive to keep our course offerings up to date and relevant to the industry, so we add new courses to our calendar several times a year! Our latest new workshop is Lean for Construction – A Practical Approach. We want to help you reduce costs, improve lead times, and foster collaboration by introducing key Lean concepts and how they can applied on a daily basis.

Here’s what you’ll learn:

A practical, jargon-free approach to Lean
Implement a culture of problem solving in 4 simple steps:

  • Define value from your customer’s perspective
  • Capture the current state: visually capture all activities required to bring the project from initiation to completion
    • The importance of value-adding work
    • How to capture the 8 types of waste 
  • Develop the plan: prioritize wastes for elimination
  • Improve using Plan, Do, Check, Act: design and implement effective solutions

The resulting impact on costs, lead-time, quality, and culture 

The importance of team work and collaboration

 

This course is taking place in Burnaby on December 12; you’ll also earn 7.5 Group A CPD Points from BC Housing and 1 Gold Seal Credit! Register at www.icba.ca/courses.

TRAINING THURSDAY: The Nuts and Bolts of Builders’ Liens

Understanding the Builders’ Lien Act can be challenging. We want to help! Register now for our November 23 breakfast session in Burnaby.

It is essential for anyone working in or closely with the construction industry to have a basic understanding of builders’ liens as they are increasingly being used as a form of security to contractors, subcontractors, workers and suppliers who supply labour and/or materials in relation to the construction of an improvement on or to land.  However, builders’ liens do not necessarily guarantee recovery in full or at all. Understanding this complex area of law and applying recommended best practices will help you to maximize your potential recovery and reduce your liabilities.

Here’s what’s covered:

  • An overview of the Builders Lien Act, including a review of the holdback provisions
  • The process for filing a claim of lien (who, what, where, when and how)
  • The process for cancelling a claim of lien
  • The process for enforcing a claim of lien
  • Best practices and tips for maximizing potential recovery

And, you’ll earn 2.5 Group B CPD Points from BC Housing! Register for this or any of our upcoming courses at www.icba.ca/courses.

TRAINING THURSDAY: Carpentry Interprovincial Red Seal Exam Challenge Prep

Getting ready to take your Red Seal Exam in Carpentry and want to refresh your knowledge? We can help!

On November 23 to 25, we are offering an exam preparation course in Victoria aimed at helping you brush up on the theory that you’ll need when you write your exam to become a Red Seal-designated Carpenter. This intensive three-day session is perfect for people who have met the Industry Training Authority (ITA) challenge requirements or who have failed the exam on their previous attempts.

In order to write the exam, you will need to have a minimum of 9,720 hours of workplace experience in the trade, or have completed all four years of technical training plus 6,480 hours of workplace training. You also must have an exam challenge application approved by the ITA.

Have a question? Let us know! Contact training@icba.ca and we’ll be happy to help.

You can register for this or any of our other upcoming courses at www.icba.ca/courses.